Terms & Privacy
One page, written to be read: what you agree to when you use Chat4Agent, what we do with data, and the data processing agreement every customer has.
Last updated 18 September 2026
Who we are
Chat4Agent is operated by [Legal entity name], a company registered in France at [registered address], VAT number FR82104620117. In these terms, "Chat4Agent", "we" and "us" refer to that company, and "you" to the person or organization using the service.
Chat4Agent is made and hosted in the European Union. Questions about anything on this page go to support@chat4agent.com.
Terms of service
The service
Chat4Agent gives an AI agent you built elsewhere, on Make.com, n8n, Zapier, Activepieces, Gumloop or any service that can receive a webhook, a chat interface: a widget you embed on your site or a hosted page. We relay messages between your visitors and your agent, show the replies, and give you the tools to brand, secure and observe the chat. We do not build, host or run the agent itself; what it answers is yours.
Your account
- You must be at least 18, or the age of majority where you live, and able to enter into a contract.
- Signing in uses a one-time code sent to your email address. Keep that mailbox secure: whoever controls it controls your account.
- You are responsible for what happens under your account and for the people you invite into your organization.
Your organization
Chats, team members and subscriptions belong to an organization, not to a person. The owner of the organization decides who joins, who pays and who can change what, through the roles in the app. Ownership can be transferred; the subscription and its payment method move with it.
Your content
Everything you configure, the texts, images, colours and the conversations your chats carry, stays yours. You grant us only the licence we need to store it and display it through the service. You confirm that you have the right to use what you upload, and that your agent and your chat comply with the laws that apply to you.
Acceptable use
You may not use Chat4Agent, or let a chat you run be used, to:
- break the law, infringe someone's rights, or process data you have no right to process;
- deceive people about who or what they are talking to where the law requires disclosure;
- send unsolicited messages, harvest personal data, or distribute malware, phishing or fraud;
- host content that is illegal, hateful, or that incites violence;
- create, host, share, solicit or facilitate sexual content involving minors in any form, or use a chat to contact minors for sexual purposes. Zero tolerance: immediate removal, permanent termination of the account and organization, and a report with everything we hold to law enforcement and child-protection authorities, with no warning, appeal or exception;
- offer, promote, sell, arrange or advertise pornography, prostitution, escort services or anything related to them. This exclusion is strict and applies whether or not such activity is legal where you are;
- probe, overload or interfere with the service, or bypass its security or plan limits;
- share one account or paid organization with other companies to avoid paying for their own plan.
Usage volumes are governed by our fair usage policy. If you see a Chat4Agent chat breaking these rules, please report it. We may suspend or delete chats or accounts that breach this section, immediately where the breach is serious.
Plans, billing and cancellation
- Free is free. No card, no time limit, unlimited chats and conversations under fair use. It is a plan, not a trial.
- Paid plans are billed monthly or yearly, in advance, per organization. A yearly plan costs ten times the monthly price. Prices are shown excluding VAT; VAT is added at checkout according to your billing address and, for businesses, your VAT number.
- Payments are processed by Stripe. We never see or store your card number.
- Upgrades take effect once the payment is confirmed. The difference for the rest of the current period is charged pro rata.
- Cancelling is one click on the Billing page. Paid features stay on until the end of the period you paid for, then the organization returns to Free with all its chats intact. Periods already started are not refunded, except where the law requires it.
- Failed payments are retried by Stripe. If a payment keeps failing, the organization returns to Free.
- Price changes are announced at least 30 days before they apply to you and never apply to a period you already paid.
Privacy notice
Two kinds of personal data pass through Chat4Agent, and our role is different for each. The GDPR page explains the roles in more detail.
Your data, for which we are the controller
| Data | Why | Kept |
|---|---|---|
| Email address, organization name, role | Running your account, signing you in, invitations | Until you delete your account |
| Billing address, VAT number, card brand and last four digits | Billing and VAT. Stored at Stripe; we keep only the brand and last four digits | As long as required by tax law after the last invoice |
| Account activity log (what was changed, when, from which IP and browser) | Security, support and the activity screens in the app | Your organization's retention setting |
| Emails we send you (login codes, invoices, invitations, service notices) | Operating the service. We send no marketing email | Not stored beyond delivery |
Legal basis: performance of our contract with you, our legal obligations for invoicing, and our legitimate interest in keeping the service secure. We do not sell personal data and we do not use it for advertising.
Your visitors' data, for which you are the controller
Messages written in your chat, the replies, and the visitor's IP address and browser are processed on your instructions: relayed to your agent and kept in your conversation logs for the retention period you set. The data processing agreement below governs this.
Sharing
We share data only with the subprocessors listed on the GDPR page, and with authorities when the law obliges us to. Everything is hosted in the EU.
Security
Connections are encrypted. Sessions are protected by a cookie your browser cannot read from scripts. Requests to your agent carry a secret you generate and can rotate. Access to production systems is restricted to the people who operate them.
Your rights
Access, correction, deletion, portability, restriction and objection: most of it is a button in the app, the rest is an email to support@chat4agent.com, answered within 30 days. You may also complain to your supervisory authority, the CNIL in France.
Data processing agreement
This agreement applies whenever Chat4Agent processes personal data on your behalf, which is the case for the conversations your chats carry. You accept it by creating an account; there is nothing to sign.
- Roles. You are the controller of your visitors' data. Chat4Agent is the processor and acts only on your documented instructions, which are the settings of your chats and the features of the service.
- Subject matter. Relaying messages between your visitors and your agent, keeping conversation logs for the period you set, and storing the media you upload. Data subjects are the visitors of your chats. Data categories: message content, timestamps, IP address and browser information.
- Confidentiality. The people who operate Chat4Agent are bound to confidentiality and access production data only to run, secure or support the service.
- Security. We apply the measures described in the privacy notice above and keep them current.
- Subprocessors. You authorize the subprocessors listed on the GDPR page. We inform paying organizations before adding one; you may object within 30 days and, if we cannot resolve the objection, terminate the service.
- Assistance. We help you answer requests from data subjects and, with the information we hold, meet your obligations on security, breach notification and impact assessments.
- Breaches. We notify the organization owner without undue delay after becoming aware of a personal data breach affecting your data, with what we know and what we are doing about it.
- Deletion. Logs expire on your retention setting. Deleting a chat or an organization deletes its data; backups are rotated within 30 days. You can export everything beforehand.
- Transfers. Data is stored in the EU. Where a subprocessor operates outside the EU, transfers rely on the European Commission's standard contractual clauses.
- Audit. On request, we provide the information needed to demonstrate compliance, and we allow audits by you or an auditor you mandate, at reasonable notice and no more than once a year unless a breach or an authority requires it.
Availability, liability and changes
- We work to keep Chat4Agent available at all times but do not guarantee uninterrupted service. Planned maintenance is announced in the app when it affects you.
- The service is provided as is. To the extent the law allows, our liability for any claim is limited to the amount you paid us in the twelve months before the claim, and we are not liable for indirect losses. Nothing here limits liability that cannot be limited by law.
- You are responsible for what your agent answers and for how your chat is used on your sites.
- We may change these terms. Changes that reduce your rights are announced 30 days in advance to the organization owner. Continuing to use the service after that date means you accept them; otherwise you may cancel.
- Either side may end the agreement at any time: you by deleting your organization, we by giving 30 days' notice, or immediately for a serious breach of the acceptable use section.
- These terms are governed by French law. Disputes go to the courts of [city of the registered office], without prejudice to the mandatory rights of consumers in their own country.
Contact
[Legal entity name], [registered address]. Email support@chat4agent.com for anything about these terms, your data or your account. See also the GDPR page and the fair usage policy.